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Understanding the Context

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality. Abstract The demand for quality has been part of human nature for a long time, but the quantification of quality and establishment of formal quality standards are a 20th century phenomenon. The global marketplace has created consumers who think they know quality when they see it, and they expect to receive it.

Key Insights

Yet when you look at the writings of prominent quality gurus, there is little ... Learn About Quality Quality Topics A to Z Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality. ASQ is a global leader in quality and consists of a community of passionate people who use their tools, ideas and expertise to make our world better. Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

Final Thoughts

Learn more about how to certify to ISO 9001:2015 and transition from ISO 9001:2008. Buy the official quality management systems standard from ASQ.org. Overview A quality management system (QMS) is a structured framework that defines and documents an organization’s processes, procedures, and responsibilities for achieving quality policies, practices, and objectives. The goal of a QMS is to reduce waste, increase efficiency, and improve customer satisfaction.